Section outline


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    SCENARIO 2

    A SALES SITUATION


    As you can see in the overview below, the second scenario also consists of six units.

    It simulates several typical steps in an ordering procedure and includes
    a product inquiry with responses containing professional advice,
    a small talk situation at a trade fair, a quotation with subsequent order
    as well as a customer complaint.

    For the main tasks in each unit, you can choose if you want to play either
    the BUYER's or the SELLER's role.



    Anchor-Story

     
     


    You can start working on the first unit of scenario 2
    on Monday, xy November 20xx.